Who We Are:
Tangent Scale Models, based in Asheville NC, began development of our first HO scale product in early 2006, and entered the marketplace on July 27, 2007 at the NMRA National Train Show in Detroit, MI. Our motto: Unparalleled scale replicas for discriminating railroad modelers. With experience drawn from the real railroad industry, as well as the model railroad industry, our goal is to fuse the two together and provide you with high-quality, well-researched scale models. We emphasize extreme fidelity on our models, which includes small details, “true-to-life” colors, and accurate fonts, logos, and lettering placement. Another standard you will find on our products is metal wheels and Kadee couplers, which ensure that our replicas operate as well as they look. Finally, we provide modelers with information about our products, as well as prototype photo references to compare our products against the real thing. We hope you enjoy our models, and we love to hear from our customers. Please feel free to let us know how we are doing!
Finally, Tangent Scale Models was launched by an HO scale modeler and operator with a passion for high-quality models and a strong allegiance to the history of prototype railroad freight car design. Tangent Scale Models designs products in the USA and is one of the few family-owned and operated businesses to offer injection-molded HO Scale freight cars to the mass market.
Tangent Scale Models
PO Box 6514
Asheville NC 28816
Where can I purchase Tangent Scale Models HO scale freight cars?
You can order right here on our website 24-7, and we offer discounts for direct orders placed in bulk! Additionally, because we understand the importance and value of the brick and mortar hobby shop within our hobby, we proudly sell to brick and mortar shops so you can see before you buy. Please let us know if you have difficulty ordering our products – if our website shows it is in stock you should have no trouble getting it right now!
Why doe Tangent not sell through hobby shops?
Please see the above. Tangent Scale Models has sold to hobby shops since we started in 2007. If you think otherwise, you are thinking of another brand. Sorry to be rude, but we are accused of this too frequently.
Can I pay with a check or money order?
We accept checks and money orders generated from US banks ONLY (we are sorry, but we cannot accept bank checks from Canadian banks, even if in US funds, since US banks are charged heavily for cashing these). Place the objects you want to purchase in the shopping cart at this website, then check out. When it comes time for payment, you can select “check or money order.” This will generate an order number for you to reference. Send in your payment with the order number. Easy!
Can I pay with Paypal?
Yes. Complete your order and then at checkout, select “Paypal.” Easy!
I have tried to place an order using my credit card, and it will not go through. Why?
Did you enter the correct billing address? You must make sure that the billing address for the card is entered into the billing address portion of the order form. If yes, did you enter the correct 3 digit code from the back of your card? Those two reasons alone account for 99% of the card failures with Tangent.
How do I buy cars at a discount?
During checkout, Tangent Scale Models will calculate a discount according to our discount offering. If you want to learn about our discounts, they are displayed to the right – in the “Learn About Our Quantity Discounts” orange box. Click on it to learn more!
How do I create an account so I can buy cars?
During checkout, Tangent Scale Models has a link where you can create an account if you choose to do so. PLEASE NOTE: you do NOT need an account to place an order! Just complete your order right away so you can move on with your life!
How do I get an international shipping quote via your webpage?
Ordering internationally is easy! First, add the products you would like to purchase to your shopping cart. Then, when you click the “proceed to checkout” button, or the “Cart” icon, the website takes you to the “Cart” screen. At the bottom you can click on the “Calculate shipping” link in orange. Select your country and state/province from the dropdown list to get started. If you want to proceed with your order, continue with the check out process.
How do I estimate shipping for an order?
First, add the products you would like to purchase to your shopping cart. Then, click the “checkout” or “cart” button. The website then takes you to the “Customer Information” screen. Select your country from the dropdown list and on the next screen you will see the shipping options.
I am visiting Asheville NC on vacation. Do you have a retail store to visit?
At this time, while we do fulfill orders from North Carolina, we do not have a retail store in Asheville. Thank you for your interest! We do have a few recommendations though.
1. Visit the Biltmore House. It is a neat piece of history and a great way to spend time with family.
2. Railfan stuff:
A. Drive to Saluda to see the Saluda Grade.
B. Drive East to Ridgecrest and then take the back road to Old Fort so you can see the famous loops (although during the summer you cannot see as much). There is a reliable Westbound train to be had around Old Fort in the 2-4PM timeframe to follow up the loops – warning – once it is over the top at Ridgecrest the trains operate to Asheville at 50 mph so chasing is not recommended – the roads here are windy and sometimes congested, with lots of traffic lights. Get on the interstate and beat the train to the yard.
C. Or, drive West toward Canton along 19 and you can follow the former “Murph” to Canton, site of a neat (and modelable) paper mill. SD45s from Watco now ply this line, usually leaving Canton around 10AM to make a turn in Asheville, interchanging with NS.
3. Food. Far too many restaurants to list, and you should cruise around on the web to suit your palate and price range. Here are some starting points: Cúrate, White Duck Taco, Sunny Point, Nine Mile, Vinnie’s, 12 Bones Smokehouse (lunch only), French Broad Chocolate Lounge, etc.
4. If you want to mix railfanning and food/beer: White Duck Taco (River Arts district location on Roberts Street) or Wedge Brewing. Both are right along the NS main just railroad west of NS’s Asheville Yard, and both have outside seating. This line includes the aforementioned trains from/to Canton, which are usually passing by during the lunchtime hours. SD45s in 2017; don’t miss out.
How do I join your new release newsletter?
We send a newsletter highlighting our new releases approximately once per month. Our homepage has a button at the bottom that says “Join Our Newsletter.” Please click it and fill out the form, and we will place you on the mailing list. If you have unsubscribed in the past, let us know and we will send you a newsletter to rejoin yourself (since newsletter services do not allow us to add you to the list if you have opted out).
Do you sell email addresses or phone numbers to other vendors or organizations?
No. We would never sell – or give away for free – your email address or phone numbers. That is your confidential information, and we treat it that way.
How do I find out what cars were produced in the past but are sold out?
We believe in showing what products have been sold in the past. Click on the “Sold Out” tab in the black bar above! As certain paint schemes sell out, we will consider reruns of cars that we believe warrant a new production. All new runs will have new road numbers except in rare cases where the prototype did not have more numbers.
How do I find a prototype car image to compare to a Tangent Scale Models replica?
We strongly believe that the “proof” of our model quality is when comparing our cars to real images. We are the ONLY mass-market product vendor to show prototype images next to our model images! Our prototype images are found on each product page – click on a paint scheme that you like and in the selection of detail photos you will find a matching prototype image (assuming we have one we are authorized to share).
How do I find out what undecorated kits are available for sale right now?
When you click here, you can get a listing of the kits available for sale at the moment. We generally offer kits for all of our cars with each release, however they sell out with time. Check back often for replenishment of our undecorated kits! And sorry, we do not offer painted kits.
How do I get instructions to build the kit(s) I purchased?
Click the “Downloads” tab above, and you can easily download our very lengthy and well-documented instructions. With the pdf file that you have downloaded, YOU can choose to print what you need on demand. Our instructions span many pages and some people only want to print certain pages. Some people want to work from a tablet, or a PC/mac, or a smartphone. Also, we sell paper instructions for $7 which covers paper, printing, and shipping costs – contact us via email if you are interested.
Customer Security Information:
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Your card information is not even visible to us, but is only available to the banks so your transaction can be processed safely.
If you are uncomfortable placing your card info online, please place your order on our website and at the checkout process select Check / money order. Then CALL US with your card details. +1-828-279-6106.
How quickly do you process orders?
In our quest for high-quality customer support, we process orders within 1-3 business days of receipt, at latest. We will advise you over email if it will take longer. Orders submitted by mail with check or MO will be subject to further delays to allow time for shipping, pickup, order logging, and then proper clearance.
What service do you use for shipping?
We use US Postal Service Priority Mail as our standard shipping option for domestic US orders. For parts orders, we will downgrade to First Class if the weight allows and will refund the cost difference to you. For international orders, we will use USPS First Class or Priority Mail, depending on your paid shipping rate. All customers will receive a shipping confirmation with tracking number via email so you can track progress; typical Priority Mail shipping is 2-3 days.
Can I order with Paypal via your webpage?
You can order with Paypal, or with Visa, Mastercard, Discover, or American Express! First, add the products you would like to purchase to your shopping cart. Then, click the “checkout” button to pay via credit cards. To pay via Paypal, press the “Checkout with Paypal” button. Please let us know if you have difficulty!
I placed an order, but I did not receive an email confirmation. Why?
Thank you for your order! Typically, this is caused by your spam filter in your email. Check your spambin please! The second most common reason for failure is that you typed your email address incorrectly. For example, “blah@sbcgobal” instead of “firstname.lastname@example.org” – see the difference? If you do not see it in your inbox after checking spam, please send us an email and we can resend the confirmation to you.
Do you allow custom runs of product? How much does it cost? What are the minimum quantities?
We do offer custom runs of product. Minimum product quantity is 96 units. Artwork fees are extra, and we do not accept consigned artwork. We provide pricing particulars after you provide a plan for what you want to do: paint scheme, ideal number of units requested, etc. Pricing depends on quantity of units requested. Discounts start after 192 units.
How can I purchase a Gift Certificate?
Please send us an email or call us at 828-279-6106 to purchase a gift certificate, or click on “Gift Cards” under the “View and Buy Models” menu above. Our gift certificates do not expire, so don’t be afraid to give!
How do I submit model photos for the Tangent “Share” menu on the website?
Click on the “Share” tab above in the black menu bar, where you can upload your images to us! If possible please crop the photo to 1000 pixels wide and 72 dpi. If you cannot do that we will do it in our “pre-flight” process.
What is your return/refund policy?
In our quest to produce accurate and detailed scale replicas, some products from Tangent Scale Models include more than 100 hand-assembled parts. While we take tremendous pride in our product quality, in rare instances there may be a damaged part from manufacturing. We offer a 30-day return and refund policy for product defects. We will repair or replace any product that is found to be defective from manufacture. If a part is loose from transit or handling, it can be quickly repaired with a drop of CA-type glue.